Privacy Policy – PetFriendlyJourney

Effective Date: 08/23/2025

PetFriendlyJourney ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services (collectively, the "Service"). By accessing the Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our services, support customer needs, and comply with legal obligations. The types of data we collect include:

• Account Information: Email address, hashed password, and your selected travel destination(s).
• Subscription Information: Billing email, plan details, and subscription status received from our payment processor (Stripe). We do not collect or store credit card or bank account details directly.
• Technical Data: IP address, browser type, device type, OS version, and referral URLs.
• Usage Data: Interactions with features, pages visited, session timestamps, and device events.
• Support Communications: Emails and messages sent to customer support or through contact forms.

2. How We Use Your Information

We use your information to:

• Provide and personalize our services
• Process and manage subscription payments
• Improve site performance and user experience
• Respond to customer inquiries and support requests
• Protect the security and integrity of our systems
• Comply with legal and regulatory requirements
• Notify you of updates, changes, or promotions (opt-in only)

3. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the site, maintain sessions, and understand user behavior. These include:

• Essential cookies: Used for login and authentication
• Preference cookies: Remember your settings
• Analytics cookies (if implemented in the future): Measure and improve performance

You can manage cookies through your browser settings. Blocking essential cookies may affect functionality.

4. Third-Party Services

We use third-party services, including Stripe for payment processing and Supabase for backend infrastructure. These services may access limited data needed to perform their role and are governed by their respective privacy policies.

5. Advertising and Affiliates

We may include affiliate links or recommendations for travel services. If you click these links or make a purchase, we may earn a commission. We do not sell your personal data to advertisers.

6. Sharing Your Information

We do not sell or rent your data. We only share your information with:

• Service providers under strict confidentiality obligations
• Authorities when required by law or court order
• Buyers in the event of a merger or acquisition

7. International Data Transfers

Your information may be transferred to and stored in countries other than your own, including the United States. We ensure safeguards are in place for cross-border data transfers in compliance with applicable laws (e.g., GDPR).

8. Your Rights

Depending on your location, you may have rights under data protection laws, including:

• The right to access your data
• The right to request correction or deletion
• The right to object to or restrict certain processing
• The right to data portability
• The right to withdraw consent (where applicable)

To exercise these rights, contact us at info@petfriendlyjourney.com.

9. Data Retention

We retain your data as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. You may request deletion at any time.

10. Children’s Privacy

Our services are not intended for children under 13. If we learn that we have collected personal data from a child, we will delete it promptly. If you believe we may have received information from a child, please contact us.

11. Security

We use reasonable technical and organizational measures to protect your personal data, including encrypted communications, secure storage, and access control. No system is 100% secure, so we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy as needed. The latest version will always be posted on our website with a new effective date. Continued use of the Service after updates indicates acceptance of the revised terms.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, contact us at:

Email:info@petfriendlyjourney.com
Website: www.petfriendlyjourney.com